Dear Wayne Barbour,

I am writing this letter in reference to my experience with Southern States Nissan. On Saturday, October 8, 2011, I purchased a 2007 Mercury Mountaineer from your dealership. My situation, however, was not like most customers. I was specifically looking for that particular truck, and although I currently reside approximately four hours from your dealership, I decided that it was worth my investment in time and money because of how well I was treated prior to the sale.

I was originally in contact with Pat, whom eventually Henry took over for. Between the two, the customer service experience was unparalleled. I grew up in NJ and have been to many dealerships and dealt with many salesmen in my life. I have never experienced the extraordinary customer service that I did on October 8.

        A couple of key notes:

         The car I purchased was not even a Nissan.

 -        Pat and Henry were extremely responsive; I would even text Henry at odd hours and he would respond immediately with any information that I needed.

-          Henry kept in touch during my long trip to make sure it was going smooth.

-          Henry made sure that all of the paperwork that could be handled prior to my arrival was completed to minimize my waiting period (I had to drive back to northern VA after the sale).

-          Henry drove an hour out of his way to pick me up at the bus station in Durham so that I did not have to take a cab or car service. He was prompt and very cordial. He also stopped so I could get something to eat,

-          When 1 arrived at Southern States Nissan, the 07 Mountaineer was washed and ready to drive off the lot.

-          The transaction was as smooth as it gets.

I believe that positive customer service experiences can unfortunately often be unrecognized. Let this letter be a testament to my EXCEPTIONALLY POSITIVE experience with both Southern States Nissan of Raleigh, and more specifically Pat and Henry. That kind of service is not easy to find. You should be proud of the dealership as well as your employees.

I wish the dealership and its employees all the best. Thank you.

Kevin Weinstock